To start your return process, please email hello@saltycub.com and be sure to include "RETURNING MY ORDER" in the subject line. In the body of the email please include your full name associated with your order, your order number, the item(s) you are returning, and the reason why you would like to return the item(s).

If your order return is accepted, you will receive an email with instructions on how to return your item(s). Please note that you are responsible for all fees associated with returning the item back to us. This includes, but is not limited to shipping fees, and/or packaging fees. Any original shipping fees paid for when ordering your product will be non-refundable.

Once you receive shipping instructions from us, you will have 7 days to send/ship your order back to us. Once we receive your package, it must be post marked no more than 7 days after you received return instructions from us to receive a full refund.

To be eligible for a return, all items must be in BRAND NEW CONDITION. Items must be unworn, undamaged, unwashed. Items must also be free of pet hair, stains, odors, and must include the original tag/labels.

All items that did not first request approval, or that were denied approval will NOT be accepted and a refund will NOT be issued.

You will be notified once we've received and inspected your return. If the return is accepted, we will issue you a refund automatically to your original payment method. Please note that if your product comes back in unacceptable condition, the item will be sent back to you at your expense.

If your return is accepted, please note that your refund could take up to a few weeks based upon your bank's timeline in posting refunds to your account. Please understand that we do not have control on how fast your refund is posted to your account.